Custom order for Maria
We accept secure payments made with your credit or debit card through Etsy direct checkout or PayPal. Transactions made with PayPal are protected from fraudulent activity so you can also choose to pay with your personal PayPal account.
Please note that we understand that our buyers want their identity and details to remain secure during any transactions. AwakenYourKundalini does not store any details of the payment and pledges never to divulge any personal information (including your email address) to any third party.
All items are shipped within 1-2 business days. You may request for express mail services which can be provided at an extra cost. Please ensure that the correct mailing address is provided at the time of checkout so we can get your purchase to you or your loved ones on time! We provide our buyers with a tracking number as soon as we ship out their items.
We use USPS First Class Mail -which includes delivery confirmation- for all items shipped to US addresses. Most packages take between 2-5 business days to arrive, as per the USPS regulations. As mentioned before, you can opt for your package to be shipped out through Priority Mail or Express Mail for an additional cost.
AwakenYourKundalini has now started shipping worldwide! Our creations are now available to you wherever you live. Please note that international shipping may include taxes, custom duties, or other charges made by the country the package is being shipped out to. You may inquire about such charges from your country’s custom office in order to know better about any extra costs that may be levied and any potential delays that may occur. All international orders are shipped through First Class International Mail and may take up to four weeks to reach you. Unfortunately, tracking numbers are available only for selected countries.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
All our items are made with utmost care and love but if you are not happy with your purchase for any reason, we will be happy to issue a refund. You may return the item (at your own shipping cost) in its original condition and with its original package within 14 days of the purchase. Once we receive the item, we will issue the full refund (minus our shipping charges). We’d appreciate if you could provide tracking confirmation and delivery confirmation. The refunds will be made the same way as the payment method; our shipping costs will be deducted from the refund.
Though we try and ensure that our creations are absolutely durable, we understand that strings may break. In that case, we will be happy to restring the mala for you within 30 days of the purchase at no cost. You’ll just have to send the mala/bracelet to us at your own shipping cost. If your mala breaks, for any reason after 30 days we’ll restring it again for you for a nominal fee of $25.
ALWAYS AVOID YOUR MALA GETTING WET OR CONTACTING WATER AS THAT MAKES THE STRING WEEK.
Your mala is a precious part of your life. When we make each mala, we hope our buyers will use it lifelong. Mala making requires patience, as does the maintenance of your mala. Any vigorous exercise (with your mala) or bathing/swimming may cause damage to it.
We make our malas and bracelets keeping in mind your need for positivity energy. Although your mala absorbs negative energy, you must clean your mala regularly to ensure that the mala does not become saturated with negativity and reflect it back to you. Leaving your mala in natural sunlight for a few hours could do the trick for removing negativity.
Malas strung on a natural silk thread are delicate and we urge our buyers to avoid frequent stretching. Too much stretching may damage your mala.
Often my buyers ask why they their malas or bracelets have slight discolorations or differences from the pictures shown. This is due to each gemstone’s natural originality and uniqueness. Each stone is slightly different from the other, which is why your mala is special from the same one another buyer may receive.
Disclaimer;We feel that crystals can complement other therapies and support energetic well being.
Crystals should not be used as a replacement for medical treatment.
For medical advice, please consult a licensed healthcare specialist.